The Customer Service Representative interacts
with customers taking orders over the telephone and providing information in
response to inquiries about products and orders that customers have placed.
· Locate customers
within computer system
· Enter orders from mail,
fax, and emails
· Take orders over the
· Receive telephone
calls with enthusiasm, warmth, and professionalism
· Answer customer
inquiries in regards to shipment of orders
· Provide customers with
Proof of Delivery
· Work independently and
with minimal supervision
· Deal with anxious
customers and follow through quickly with problem resolution
· Solve problems and
multitask while handling customer calls
· File and help maintain
a clean and neat workplace
High School diploma, GED or equivalent
experience. Post-high school education a plus. Customer Service,
call center, and sales experience preferred.
Knowledge, Skills, and Abilities
· Good Interpersonal
· Typing speed of 35 wpm
· Ability to be
self-motivated and self-directed
· Computer skills Word,
Excel, Outlook, on a Windows platform
· Ability to perform
repetitive motions of the wrist, hands and fingers to use a PC keyboard
· Bilingual applicants
encouraged to apply
PRO-ED is a
non-smoking, equal opportunity employer with a casual work environment.
FORWARD RESUMES TO:
Thank you for your interest in working for PRO-ED.
From time to time, PRO-ED will post open employment opportunities to this page. Please return to this page in the future to view the current opportunities as well as the process to submit your resume/application.