Employment Opportunities

PRO-ED, Inc. Customer Service Representative I

 Job Description

 

Position Definition

The Customer Service Representative interacts with customers taking orders over the telephone and providing information in response to inquiries about products and orders that customers have placed.

 

Essential Duties/Responsibilities

Order Entry

·         Locate customers within computer system

·         Enter orders from mail, fax, and emails

·         Take orders over the telephone

Customer Service

·         Receive telephone calls with enthusiasm, warmth, and professionalism

·         Answer customer inquiries in regards to shipment of orders

·         Provide customers with Proof of Delivery

·         Work independently and with minimal supervision

·         Deal with anxious customers and follow through quickly with problem resolution

·         Solve problems and multitask while handling customer calls

·         File and help maintain a clean and neat workplace

 

Education and Experience

High School diploma, GED or equivalent experience.  Post-high school education a plus.  Customer Service, call center, and sales experience preferred.

 

Qualifications

Knowledge, Skills, and Abilities

·         Good Interpersonal Skills required

·         Typing speed of 35 wpm or greater

·         Ability to be self-motivated and self-directed

·         Computer skills Word, Excel, Outlook, on a Windows platform

·         Ability to perform repetitive motions of the wrist, hands and fingers to use a PC  keyboard

·         Bilingual applicants encouraged to apply

 

 

PRO-ED is a non-smoking, equal opportunity employer with a casual work environment.

 

FORWARD RESUMES TO: 

 

Kelly Ligon

kligon@proedinc.com

 



Thank you for your interest in working for PRO-ED.

From time to time, PRO-ED will post open employment opportunities to this page. Please return to this page in the future to view the current opportunities as well as the process to submit your resume/application.

PRO-ED is a non-smoking, equal opportunity employer with a casual work environment. 

-  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -