FAQ

What is your address for mailing orders?
PRO-ED Inc.
Attn: Orders
8700 Shoal Creek Blvd.
Austin, TX 78757-6897

What is your remittance address/where should I send payment?
PRO-ED Inc.
Attn: Payments
P.O. Box 678370
Dallas, TX 75267-8370

What are your phone and fax numbers for placing orders?
TOLL FREE PHONE (800) 897-3202
LOCAL PHONE (512) 451-3246
TOLL FREE FAX (800) 397-7633
LOCAL FAX (512) 451-8542

What are your shipping and handling charges?

Inside the US:
UPS Ground: 10% of your total order

UPS expedited (overnight,
2nd day, and 3rd day):

Actual shipping charges

Outside the US:
Canada: 15% of your total order
Overseas: 20% of your total order

What is your order processing time?

US: 10-15 days for regular shipping.
 
Canada: 2-3 weeks
 
Overseas: 3-4 weeks

Please explain the "PRO-ED 30-Day Guarantee."
All our products are sold on a 30-day approval. If you are not satisfied, you can return any product within 30 days from the date you receive it for a full refund, less handling charges.

What is your returns policy?
Please include a copy of your invoice and the reason for your return with the item. In order to expedite your credit, please make sure that the item is in saleable condition and is not out of print by calling our toll free number: (800) 897-3202.

Other Return Questions?
Simply call: 800-897-3202 or Local: 512-451-3246

Returns Address:
PRO-ED Inc.
Attn: Returns
8700 Shoal Creek Blvd.
Austin, TX 78757-6897

What is your Federal Tax ID number?

Tax ID #: 74-1916673


Where can I get some answers about my PRO-ED Tests?

For technical questions on tests and test software, please email the Test Development Department your question: testquestion@proedinc.com. General response time is within 1-2 business days.

How does PRO-ED Handle Alternative Media Requests?
Alternative media files are electronic copies of PRO-ED products that we provide to customers who have a disability that impairs their ability to read print (e.g., blindness or dyslexia). Customers use these files to enable them to read the product using scanning software or to create large print versions of the item. Alternative media files are NOT e-books. There is no charge for the files, but customers (including students) must first purchase a print copy.

Students must make the request for alternative media through their school's Office for Students with Disabilities (OSD). If for some reason no electronic files are available, we will send a print copy of the item for the OSD to scan to create files. PRO-ED does not provide files directly to students. To obtain alternative media files for a product, the request must come from the school's OSD and should include the product title(s) and author's name(s). The request must be submitted in writing via mail, e-mail, or fax.

Customers other than students should download our Request for Alternative Media Form (Adobe Acrobat Reader required) and return it via mail, e-mail, or fax. If for some reason no electronic files are available, we will give permission for the product to be scanned to create files. Customers will need to provide a description of their disability, proof of purchase, and the title and author names of the product requested. Material is strictly limited to the sole use of the person making the request and cannot be distributed to others.

Please submit alternative media requests to PRO-ED Inc, 8700 Shoal Creek Blvd, Austin, TX 78757-6897 OR e-mail to production-clerk@proedinc.com OR fax to 512-302-9128.

What is your policy regarding desk copies?
We offer complimentary desk copies to teachers and professors who are requiring 10 or more students to purchase a copy of that title (usually a book) for a college course. To request the desk copy, simply send an e-mail message to marketing@proedinc.com with the following information: Your name and university address; the course title, number, and semester; and an estimate of the number of students you're expecting to attend the course.

What if I want to examine a text to see whether it's appropriate for my course? That's a desk copy, right?
No. We don't have the ability to send a free copy of a text to everyone who's thinking about requiring it for a course. If you're in this boat, you'll need to contact our customer service department and provide billing information so we can charge you for the book if you don't either a) return it in perfect, salable condition, or b) contact us and confirm that you've chosen to require the title for the course (giving the course and student information above).

Do you offer discounts on your products for training purposes?
Yes, we offer a 40% discount to accredited university training programs and courses on the purchase of tests and other materials. To obtain this discount, simply figure in the 40% savings on your order form (or mention it on the phone) and provide us some basic information about the course for which you're ordering the test(s): title, number, semester offered, and the number of students you're expecting to attend.

How do I reset my password on the web store?

  1. Click login link on any page.
  2. Click "Forgot your password" link on the login page.
  3. Enter username (email address) and click send button.
  4. System emails new temporary password to you.
  5. Click login link on any page.
  6. Enter username/email along with new temporary password.
  7. After logged in, click "Update account information" link.
  8. Scroll down and enter new (or old) permanent password.
  9. Scroll down and click save button.